Week 6

Good Hospitality 

Working at a hotel you quickly learn that there are a lot of needy guests.  With the needy guests comes with a lot of stupid questions but you are there for them for whatever they need including turning the TV on.  Yes I have had to turn a TV on for a guest once.  Like I said there are all sorts of guests entering these doors. 

One thing I don't mind is helping others though because if that was me I would want help with whatever the case may be so that's one thing I enjoy doing. Doesn't matter how stupid the question is we want to make sure that the guest has a good stay with us and have no complaints. I have had plenty of guests in this week and previous weeks where they need help with minor maintenance issues such as; fixing the TV, fixing the room card situation and fixing any A/C issues.  Little things like that are very important to know when working at a hotel because when I work night shifts I will be alone so I need to be able to help a guest with whatever the case may be.  

When guests check-in I have recently been asking if they need help with their luggage since all of the rooms in this building are on the second floor.  So my first trip up with luggage I brought up were for these lovely people that were heading on a cruise the next day to the Bahamas and they actually tipped me $5 to bring the bags up so it was very kind of them.  I will be bring a lot more bags as long as I am working here.   

Besides the tips on luggage this week has been really good and going smoothly and I am getting really comfortable with the day to day tasks handed to me and making sure my shift is done right.