Week 5

On My Own

I walk into work and my boss, "So Dino are you ready, this is your shift now so you are running the desk." Well then..

So I go about and do my job.  I got there in the morning, counted our cash drawer and made sure it was at $400 like it is always supposed to be, I check all the arrivals and make sure everything looks the way it should and complete all of my checkouts.  We have a checklist that we have to go by and just follow that.  So I did that and everything was going smoothly.  

A guest walks in and says I need to purchase a gift card.  I tried not to show like I have never done that before and played it off.  I ended up calling my boss Michelle and asked for help and she replies' "Whats the matter you can't do it? You're fired" Just an FYI she is a very sarcastic women! So she did indeed help me and everything went well.  The thing with gift cards is that there are four different types of gift card sales to do so it can get very confusing but that is just another thing I can cross off on my list that I needed to learn. 

I go on with my shift and completed all of my due outs (check-outs) and communicated with the housekeeping staff to see what rooms are then clean and ready to sell.  Some of the challenges I faced this week was that people who were assigned a certain room who came in around check in time there room wasn't ready.  So what I did was see what rooms we had available and see if they are opposed to changing rooms. If not then it can be done to accommodate the guest and it works for everyone.  

On the 3-11 night shifts that I do are a little slower than the mornings.  I get more calls in the morning shift than at night.  The only thing different about the night shift is at the end of the night all the waiters/waitresses from our dining rooms get a credit due back.  They go to their manager first then us.  What this process does is that they would come to us with there slip and we give them the cash amount owed.  We then right a due back slip at the end of the night and gets handed to accounting and they give us the money back the next day.

So this week I had a couple of shifts that were essentially mine and I can say that it went pretty smoothly and learned a couple new things.