Week 4

Wedding Reservations

After a week of taking reservations and answering phones I got the hang of the job pretty quickly. Actually much faster than I thought because I had no experience at a hotel before.  

So now I got pretty much all of the basics of my job down.  I am taking phone calls, making reservations, checking people in and out and any additional customer service that is needed.  This week I was taught how to do wedding reservations.  Honestly they are just as easy as making any normal reservation.  They must of thought that the new intern couldn't handle it all.  Well I did!

So basically any weddings that are booked through us go to our sales department.  They are the ones who do all of the details and the bride/groom have a block of rooms they would like for their guests to stay with us.  The sales department give them a negotiated rate starting at $115 a night for 2 queen beds in our motor lodge versus the $139 rate and it goes up from there based on the room.  Then what we do is when someone calls to book a room for a wedding they give us the name of the bride and groom and we see what they have available within their block.  If a room is available I simply just go ahead and do the same process as i would with any other reservation.  Easy right? 

Now I have most of the daily duty jobs down packed after week 4 and this was the end of my training period and next week is my first week as a full-time non trainee employee.