Week 1

Week 1 

Introduction Of The Hotel Industry

I started my internship at the Publick House on May 18th.  Here are the three Lodging buildings that we have on property. We have the Publick House Historic Inn which is our main building and there we have 17 rooms including 3 suites. We have the Country Motor Lodge which has 90+ rooms and then the Chamberlain House is under construction and will open up with 20 brand new rooms including multiple suites.   

                                                                                   

      The first couple of days, my task was basically get to know the property since it is so big.  I walked in on the first day and the whole parking lot was full.  Come to find out we have 2 restaurants that Mon-Wed they have a buy one get one free entree.  So I got to get familiar with the restaurant fairly quickly as well as the hotel.  I met every front desk clerk in week one and there was even someone new just like so I didn't feel too left out! So I got a couple of tours of the property and it is so amazing at all of the history that is in this place.  Everything is so amazing and old but its not a creepy old.  I have never worked or been around anything like this besides my old Victorian house that my Mother is obsessed with.  On a serious note all the art work in here and the unique character it has is something everyone should take a look at.  A property like this that was built  in 1771 is something you don't see everyday.

                      

So after I got familiar with the property I was basically just hearing in on the phone calls that everyone was taking and learning more about how to answer and using proper hotel terms.  Right on the first they asked, "want to hop on and get your feet wet?" I didn't really have much of a choice I wasn't going to say no I just started here!  So here I am taking phone calls and saying, "Thank you for calling the Publick House, this is Dino how may I help you?" Right there I knew I wasn't going to struggle.  I never worked at a place with so many extensions so learning the extension numbers are not fun all though most of them are questions about our restaurant.        

The first week of work I was that excited intern ready to just learn anything and everything I could possibly learn.  Week one I would say was a success.